Shipping - once we receive an order, we try to package and ship it out within 1-2 business day. We use flat rate shipping via USPS so shipping time is between 3-5 business days.
Returns - Unfortunatley, we do not offer returns on candles as they are handmade and made to order. We will, however, offer a replacement if the candle breaks during shipping. We would need proof of the broken candle by photo as well as a photo of all the packaging the candle arrived in. We ask for this because USPS requires proof from us in order to process a claim for damaged merchandise. We do not offer replacements or refunds on stolen packages.